Maingate Lakeside Resort

This place was not as advertised on their website or trip.com or ***********. the pictures on the website for the rooms are not what you get in person. Our room was not cleaned it had a very strong mold oder, and the bathroom was not cleaned. The beds were dirty and disheveled. The sink was leaking, the wallpaper was falling, the outlets had no covers, the carpet was sticky wet, and dirty stains all over. I immediately went back to the front desk to turn in my key and check out. I explained to them the room conditions to the supervisor Armando, who put the blame on the cleaning personnel not wheeling to do their jobs. I was denied a refund by ***********. I would never stay here or recommend this place to any of my relatives and friends.

This stay was very disappointing. We booked it for the location and because it was listed as a three star hotel. This location should be listed as 1 star. The rooms were dirty (there was a big glob of black hair in the shower) - see photos. We were required to pay a $200 resort fee when we arrived - this was not obvious when booking the hotel. The paperwork we finally found showed that there was a resort fee however it should have only been $176. The staff was unwilling to bend in any way (poor service). The rooms were in terrible repair. Holes in multiple walls, stains on beds, rust everywhere, room keys did not work half the time we were there. We were unable to cancel the hotel after seeing the poor condition of everything due to booking policies. If I would have known how bad everything was I would never have booked this location. I no longer trust booking through this site. We would have been better off camping. Positives: We only saw one bug in either of the rooms. We did not see anyone selling ***** on site.

Regular

The view was nice and peaceful, service was nice

This resort needs to be shutdown and renovated from head to toe. The property is horrible. I didn't actually stay there, I reserved it for a friend.